Working smarter

Of our employees in 2011, women made up 75.53 per cent and almost 5 per cent identified as being Aboriginal. Mission Australia clearly attracts people who pour their hearts into their work. To ensure they feel protected and valued, HR implemented a service review and introduced the Safe@Heart online OH&S process for reporting incidents and injuries.

As a provider of 550 services, Mission Australia owes it to our supporters, staff and clients to be efficient and resilient. With this in mind, we restructured our business and support service teams.

The resulting Group Shared Services, which includes Marketing, IT, Property and Legal teams, is improving our ability to support frontline staff and connect with the community.

This was particularly evident in January when everyone pulled together to help their colleagues, clients and other charities in flood-affected Queensland.

• Learn more about how we welcome new employees, train, support, celebrate staff and ensure they remain safe in the ‘Our people’ section of our Annual Report.

Our volunteers
Every week hundreds of people from all walks of life donate their time, knowledge and energy to Mission Australia. They come from the wider community, the corporate world and Christian groups. Among them are students, retirees, migrants wanting to contribute to their new country and highly skilled professionals. What they share is a desire to make a difference.   

In 2010-11 1,766 volunteers gave their time to 82 of our Community Services programs and collectively contributed an average of 30,000 hours of their time per month.

• Learn more about the contribution made by our valued volunteers in the ‘Our volunteers’ section of the Annual Report.

Raising funds and awareness
Mission Australia is grateful for the funding we receive from government, our corporate partners, trusts and foundations, and from members of the public who respond to our regular appeals and events, and also leave gifts in their wills.

Despite 2011 being a challenging year for fundraising, with so much need for support created by natural disasters, 51,634 generous members of the public supported our work. Mission Australia also strengthened its existing relationships, growing our bequest, corporate partnerships and major gift streams.

Yet again, we received strong support from the Sir David Martin Foundation, which raised funds for youth services such as Triple Care Farm.

• Learn more from the 'Sir David Martin Foundation' section of the Annual Report.

During 2010-11 we generated over $28 million in donations from our regular appeals, corporate contributions, bequests and major gifts, including those from trusts and foundations.

We spent almost $4.6 million on fundraising expenses such as printing, events and campaigns – activities that enable us to raise funds for and awareness of our services. In the 2011 financial year, almost 82 per cent of our total revenue went directly towards delivering services to Australians in need.

• Learn more about how we raised funds in 2011, the support we received and how our generous donors’ contributions were used in the ‘Raising funds and awareness’ section of our 2011 Annual Report.

Learn how we are Growing sustainably

Further information

• Chair and CEO Report
• Summary of our year
• Mission Australia Annual Report 2011 (including our Concise Financial Report) 
• Mission Australia Financial Report 2011

Lead experts in our fields
By advocating for disadvantaged people, influencing government, developing outstanding managers and engaging with the Christian community.

Service excellence
By striving for best practice and involving our clients and communities in service development, we will deliver better outcomes for disadvantaged Australians.

Sustainable growth
By focusing on new business that is financially, socially and environmentally sustainable, we will strengthen our capacity to help Australians in need.

Go back to Annual Report 2011