Mission Australia

Services for new arrivals and refugees (NSW)

Mission Australia delivers several services in Sydney and the surrounding Hunter and Illawarra regions that assist new arrivals, including refugees, to settle into the community and gain the skills to successfully carve out a new life.

These Department of Immigration and Citizenship (DIAC) services include:
 

Adult Migrant English Program (AMEP)
AMEP is the Australian Government's largest settlement program. Operated by the Navitas English Consortium across Sydney, this free program provides English language courses to eligible migrants and humanitarian entrants.

AMEP also aims to help students make friends and learn about Australia, its people and customs, and how to move into study and work.

Mission Australia’s role in the AMEP includes providing a counselling service to newly arrived migrants and refugees and advice on educational, vocational pathways and settlement information. Individual Pathway Guides (IPGs) are prepared for each new student to help plan for their future.

Eligible migrants may be referred to the AMEP by their sponsor, their settlement provider or Centrelink, or they can self-refer.

For more information

Navitas English
P: 1300 798 111
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Humanitarian Settlement Services (HSS)
This DIAC-funded program is designed to help humanitarian entrants rebuild their lives in Australia. Through the HSS Volunteer Coordination Unit, Mission Australia recruits and trains volunteers to help entrants develop independence by connecting them to relevant government and community organisations.

Mission Australia operates HSS Volunteer Coordination Units in the Hunter and Illawarra regions.

Home Tutor Scheme and Enhancement Program: The Home Tutor Scheme is a personalised volunteer-driven program that assists newly arrived adult migrants and refugees to learn the basics of the English language. The service is provided to AMEP-eligible individuals by trained volunteer tutors at the student’s home.

The Enhancement Program provides support to community groups, such as churches and libraries, to set up and conduct conversation and English language classes for clients no longer eligible for the Home Tutor Scheme. Volunteer tutors are given free training and support by Mission Australia.

Mission Australia delivers the Home Tutor Scheme and educational counselling as part of The Navitas English AMEP Consortium - a partnership of organisations dedicated to assisting migrants and refugees to settle into the community.

Call (02) 9635 1543 or find out more on our Volunteering page. 
 

Language, Literacy and Numeracy Program (LLNP)
Mission Australia also offers an LLNP service which provides in training to help people improve their speaking, listening, reading, writing and maths skills. LLNP is available to refugees and migrants, as well as native English-speaking job seekers who need extra support with their literacy and numeracy skills.

P: 1300 MPOWER (1300 676 937)

Family and Friends, Alcohol and other Drugs, Community and Counselling, Education and Empowerment (FACE) (WA)

Mission Australia’s Family and Friends, Alcohol and other Drugs, Community and Counselling, Education and Empowerment  – or FACE – is an early intervention program that operates in the south-west of Western Australia.

It targets young people aged between 10 and 15 living with a main caregiver who misuses drugs and or alcohol.

Since 2011 FACE has been supported by Apache Energy as part of their commitment to improving the communities in which they operate.

FACE aims to prevent at-risk young people from developing harmful habits by adopting a proactive, collaborative, solution-focused approach. It offers advice, practical and emotional support, and encouragement achieved through drug and alcohol education, informal counselling and mentoring and referrals to other services.

The program also provides a school holiday program and recreational activities that build confidence and self-esteem.

Among these activities is Photovoice, an annual project that encourages young people to express themselves and share their world view through photography. The project culminates in an annual exhibition at Bunbury Regional Art Galleries.

Given the success of the FACE program in the south-west, Mission Australia is seeking to replicate this service in Western Australia’s Pilbara region.

Contact us for more information

Mission Australia - Bunbury/South West Region
Upper Level, 55 Forest Avenue
Bunbury WA 6230
P: (08) 9722 4600
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Yellow Door (NSW)

Yellow Door is a mental health prevention and early intervention service that supports children and their families in the Blacktown Local Government Area.

It is aimed at children and young people who are experiencing, or are at risk of experiencing, psychological health issues, and their families.

While available to teenagers aged up to 18, Yellow Door has a particular focus on children aged from 0 to 12.

Yellow Door provides short-term family assistance and intensive support in a friendly environment, as well as referrals to community-based clinical and other services.

Tailored to the needs of the individual child and with a family focus, Yellow Door offers: 

• Information
• Counselling
• Education and support
• Referrals to other services.

Entry into Yellow Door can be by self-referral, through a school recommendation or referral by a medical professional. Please note, a short phone or face-to-face conversation helps us to ensure if a child is suitable for Yellow Door.

Opening hours

9am - 5pm, Monday - Friday.

Contact information

Mission Australia Yellow Door 
Building B, 28 Ayres Grove
Mount Druitt, NSW 2770
P: (02) 8886 6300
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Delivered by Mission Australia, Yellow Door is a Family Mental Health Support Service funded by the Australian Government Department of Families, Housing Community Services and Indigenous Affairs (FaHCSIA).

Intervention and Case Management Services (NT)

Mission Australia's Intervention and Case Management Services in Katherine is an outreach service helping people living in urban settings who are at risk of being homeless, are camping illegally or involved in anti-social behaviour.

This service helps them to receive assistance and access to mainstream services such as housing, health, Centrelink and legal aid.

It also assists people to return to their home community and offers support after release from prison.

For more information contact Mission Australia Northern Territory.