Tenant satisfaction
Annual tenant survey
“I am grateful to know that I have security in having a lovely roof over my head. There have been immense improvements since I moved here in 2011. I love my home. Thank you.”
Tenant voice is critical to informing how we do what we do. Each year, in partnership with the NSW Federation of Community Housing, we conduct an anonymous Annual Tenant Survey across all states we operate in to hear what tenants think about the services we provide.
2016 Annual Tenant Survey results
Find out here what you told us last year- what we have done well and where we could do better:
Tenant testimonials
This is what you said:
“Since I have been a tenant of Mission Australia Housing, my life has improved greatly. I've had the opportunity to study, get my licence and now a job. Having safe, secure and stable accommodation makes the world of difference. Thank you Mission Australia Housing and staff :)”
“Moving to my beautiful new unit in 2011 was a new beginning in a nice neighbourhood, complete with friendly tenants and more than satisfactory service provided by your Mission Australia Housing staff. I was most grateful to be selected to be part of this happy and watchful community.”
“Mission Australia Housing are the best I have gone through. They listen and they are straight on to things if anything needs fixing. They respect and talk to you when you need something done or fixed.”
“I have lived here since 2001 ....since Mission Australia Housing have taken over, I have had all issues dealt with in a timely, professional manner. I am extremely happy with Mission Australia Housing. Thank you.”
“As a long-term resident, I have been pleased to witness an overall improvement in both maintenance and communication, and a better, more inclusive attitude towards tenant involvement.”