Information for tenants in NSW

Tenants are our most important stakeholders. We strive to ensure your experience with MA Housing is a positive one.

Tenant handbook

The tenant handbook is given to all tenants at the start of their tenancy and provides useful information on MA Housing policies, what tenants need to do at the start of their tenancy, how to end a tenancy and useful contacts.  Download a copy of the Tenant Handbook for NSW.

Repairs and maintenance

Should you require repairs at your property, please:

• Contact your Housing Manager
• Complete the Maintenance Request Form, download here (coming soon)
• For major repairs and any insurance related matters, your Housing Manager may need to view the damage and take photos. 
• For after hours emergency repairs please call our tenant hotline: 1800 269 672

Tenant newsletter

MA Housing publishes and distributes a newsletter each quarter to all tenants. The newsletter is an opportunity to inform tenants about any changes to the organisation, to advise them on various policies and to notify them about any tenant meetings or events being held in their community.

Latest copies of the MA Housing Newsletter can be downloaded here.

Feedback

MA Housing is committed to service excellence and we welcome your feedback.  To provide feedback, please call us on 1800 269 672, email us at feedback@mahousing.com.au or write to us at PO BOX 8052, Blacktown NSW 2148

Annual Tenant Survey

Every year, MA Housing distributes a tenant survey. The survey is an opportunity for tenants to provide feedback anonymously to MA Housing on the services provided. Surveys, where possible will be translated into the major community languages.

The information gathered from the surveys is then compiled into a report made available to all tenants, employees and the Board of Directors.

MA Housing uses these results to monitor and to continually improve the services that MA Housing provides.
2011 survey results (coming soon)
2010 survey results (coming soon)

Appeals and complaints

To find out more about the Appeals and Complaints process, please download the Appeals and Complaints Brochure for NSW.

To lodge a complaint, please download and complete the Complaint Form.  The complaints form can be anonymous or, if you would like either a response or an opportunity to discuss the matter in person, please ensure you put your contact details on the form.