Privacy Statement

Transaction currency
All pricing and transactions are stated in AUD.

Security
All transactions are secured using 128 Bit Secure Socket Layer (SSL) encryption.

Collection of information
Mission Australia collects information from clients and donors solely to carry out its functions. Where possible, information is collected directly from the individual. Where information is collected from a third party, the individual is informed or may reasonably expect that we have been given this information (for example, a client using our employment services will be told, or can be expected to know, that we have already received some information on them from Centrelink).

Refund Policy
If for any reason you seek a refund of your donation(s), please contact us within 14 days of receipt by email or phone  us on 1800 88 88 68 between 9am and 5pm Weekdays. Alternatively, you can send written queries to: Reply paid Mission Australia, PO Box 9860, In your capital city. Please note, after 14 days of receipt of any donation, no refund is available. For recurring donations, we require at least 10 clear business days prior to the next scheduled payment date to effect any cancellation.

Use and disclosure of information
Generally, information is used solely for the purpose for which it was collected (the "primary purpose") or for a closely related secondary purpose, where the client's needs have changed or become extended (for example, a client may provide information when joining one of Mission Australia's programs. Later on, the client may join a different program or be referred on to a different provider who may better meet the client's needs. In either case, some information may be passed on with the client).

Some information is used in a secondary manner for direct marketing, to raise further funds to assist Mission Australia.

Where we use information for direct marketing, we provide our contact with the opportunity to decline or modify any further direct marketing.

We may be required to disclose information by law or for various legal purposes (for example, we often have to provide information on clients to the government bodies that fund our programs).

Ensuring data quality
We try to ensure our information is accurate and as up-to-date as possible. Information from third parties is checked with the client where possible, and we review applicable personal details regularly with ongoing clients.

Ensuring data security
All personal information is held under secure conditions with access restricted to those individuals who need it to carry out their work under Mission Australia's programs.

Access to information and correction of information
It is Mission Australia's policy to give individuals access to their data on request, so that they may review and correct details.

We reserve the right to take reasonable steps to ensure that the person seeking access is in fact the individual to whom the data relates; or is otherwise entitled to access the data.

If access is refused or restricted, we will give an explanation for this decision.

Use of identifiers
In dealing with government agencies, Mission Australia is often obliged to collect and use identifying numbers issued by those agencies. However, this is done according to law or regulation as required by each agency.

Anonymity
Mission Australia allows individuals to act anonymously where it is practical and lawful to do so. For example, we will accept anonymous donations, but are unable to issue a tax-deductible receipt to the donor.

Transborder Data Flows
Mission Australia ensures client data is sent to government agencies under secure conditions. No data is sent overseas.

Sensitive Information
Information on race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, health information or sexual inclination is classed as sensitive information.

Mission Australia does not collect sensitive information except with the client's consent or where required by law.

Types of Personal and Sensitive Information Handled by Mission Australia
All information is handled according to the National Privacy Principles.

Information used for Marketing
We collect information from various sources, including external sources, for the purpose of raising funds to further the aims of Mission Australia. We may provide basic information regarding our contacts (name, address, telephone numbers) to external organisations.

As noted above, we provide our contacts with the opportunity to decline or modify any further direct marketing.

Information on Employment Services Clients
We collect personal information, including sensitive information on some occasions, in order to help our clients with training, and to get jobs.

Information on our clients is handled in accordance with the privacy requirements laid down in our contracts as a service provider to the Commonwealth Government. These requirements are equal to, and sometimes exceed those laid down under the Privacy Act.

Information on Community Service Clients
Personal information, often including sensitive information, is collected from clients so that we can help them according to the objectives of the service.

Personal information collected from our Community Service clients often includes health and other sensitive information. This information is collected with the consent of the client or guardian. If the client needs to be referred to another organisation, then we will only pass on information with the client's consent.

Maintaining Financial Records
Mission Australia maintains a database of suppliers, customers and other contacts with which it engages in financial transactions. The computerised financial system operated by Mission Australia accesses this database in order to process financial transactions.

The information held in the database for each contact consists of the contact's name, address, telephone numbers and one or more identifiers necessary for effective financial processing.

The information may be used from time to time for direct marketing purposes to raise funds for Mission Australia. The information is not made available to any third party except to government agencies as required by law.

Discussing or Accessing Your Information
You may wish to discuss, or obtain access to your personal information as held by Mission Australia, or which you believe may be held by Mission Australia.

If you have regular contact as a participant in one of Mission Australia's programs with a particular staff member, we suggest you contact that staff member in the first instance.

If you don't have a regular contact, you could get in touch with the department in your area that you understand may be handling your information.