How do I provide comments, feedback and suggestions?
Mission Australia Housing is all about you, our tenants! If you have any comments, feedback or suggestions we would love to hear them.
Another way of having your say is through our local tenant committees, the Tenant Action Group in NSW or the Resident Steering Committee in Tasmania.
Membership is free and open to all Mission Australia Housing tenants or household members aged 18 years and over. This is where you, as tenants and household members, can influence housing policy and direction.
Each year, there is a vote to elect members as Chairperson, Secretary and Treasurer. If there is a vacancy during the year, an article will appear in our quarterly newsletter and you will have an opportunity to submit an application for consideration.
Together these groups help us to create a sense of community for all tenants by organising regular social events and activities. And they help us to improve our services to you.
If you would like to get involved in the Tenant Action Group or another tenant committee you can find out more information here: Get Involved!
If you are not happy with the services provided by Mission Australia Housing or one of our staff members, we would like to know about it so we can deal with the matter as soon as possible and improve how we support people.
Complaints can be made anonymously if you prefer. All complaints will be reviewed and, where contact details have been provided, a response will be given within 28 days.
- Complaints can be made by email, letter, phone or by completing a complaints form.
- For details on our complaints process please call 1800 269 672.
What do I do if I want to make an appeal?
If you believe a decision made by us about your tenancy or application was wrong or unfair, you have the right to appeal or question it.
The appeal will be reviewed and we will get back to you within 28 days. For more details on our appeals process please call 1800 269 672.
If you are unhappy with the outcome of the internal appeal, we will provide you with information and contact details of other agencies that may be able to offer advice.
You can ask to review the appeal by emailing us, writing a letter to us, phoning or by completing an appeals form.
And if you have any suggestions or compliments we would also love to hear these too! You can submit these using the contact details below or you can pass on to your Housing Manager in writing.
P: 1800 269 672