Your home with Mission Australia Housing
What do I need to do next?
Mission Australia Housing provides affordable housing to individuals or families on low to moderate incomes who are having difficulty securing housing in the private rental market. It is designed for working households and the rent we will charge you is up to a maximum of 80% of market rate.
Once Mission Australia Housing finds a property which meets your requirements, you will be invited to view and accept the property.
A reasonable offer of housing is when a property matches:
- The number of bedrooms your household requires;
- The allocation zone requested (the property may be in any suburb within the allocation zone);
- Any other property or location features you have been assessed as needing. For example, requirements relating to level access via stairs or steps; distance from services or facilities; locational needs for safety issues (such as escaping family or domestic violence).
An offer is considered reasonable if it meets the above criteria. If you reject this offer on the grounds of personal preference, this will be treated as a rejection of a reasonable offer.
A tenancy agreement (also known as a lease) is a legally binding, written agreement between a tenant (you) and a property manager/owner (Mission Australia Housing).
You will be given your tenancy agreement before paying any money or being committed to the tenancy.
A tenancy agreement must include:
- name and address of tenant and property manager/owner
- start and end dates of your tenancy
- the rent and how it should be paid (e.g. direct deposit)
- standard terms, like what the tenant and property manager/owner can and cannot do
- any special terms that are agreed in advance, e.g. that dogs are allowed but must be kept outside or carpet cleaning.
You can find out more about what your roles and responsibilities are and what Mission Australia Housing is responsible for in your tenant handbook below.
Your tenant handbook will provide you with information to help you get settled into your Mission Australia Housing property. You can download your states’ tenant handbook here:
Policies and tenant fact sheets
All Mission Australia Housing policies can be downloaded here:
You can find useful information about your property and your tenancy with Mission Australia Housing in the Fact Sheet tabs below. These Fact Sheets are available to download in English, Chinese, Arabic, Filipino and Vietnamese. Please contact us on 1800 269 672 if you require other interpreter services.
The following fact sheets will help us work together while you are a tenant with Mission Australia Housing:
سوف تساعدنا صحائف الوقائع التالية في العمل معًا بينما تكون مستأجراً مع Mission Australia Housing
Ang mga sumusunod na fact sheet ay makakatulong sa amin na magtulungan habang ikaw ay isang nangungupahan sa Mission Australia Housing:
Các tờ thông tin sau đây sẽ giúp chúng tôi làm việc cùng nhau trong khi bạn là người thuê nhà với Mission Australia Housing:
Your rights and responsibilities
What do I do if I need something fixed?
If you need a repair you should contact your Housing Manager as soon as possible.
Repairs and maintenance contact numbers:
Tenants in NSW, TAS and QLD please call our 24/7 hotline on 1800 269 672 to log a repair and/or maintenance request.
More information about repairs and maintenance in your home can be found here:
Repairs and maintenance fact sheet
When reporting a repair or maintenance issue, you will need to provide:
- Details of the type of repair needed
- Details of how the repair issue was caused (if known)
- A phone number for the contractor who will do the repairs to call you on or a time for them to visit
- Any other relevant information
After making a request for a repair we will:
- Advise you of what will happen next and the likely time it will take to fix
- Follow up with you and the contractor to make sure the work has been done
- Let you know if you will be charged (depending on the cause of the property damage)
For major repairs and insurance-related matters, the Housing Manager will need to visit your house to view the damage and take photos. For properties we manage for other owners, we will report all repair requests to the owner or agent and we will let owners and agents know what they need to do.
In NSW, you can report maintenance issues via This email address is being protected from spambots. You need JavaScript enabled to view it.
How do I pay my rent?
Mission Australia Housing lets you pay your rent in many ways. You must pay your rent 2 weeks in advance through one of the following methods:
Centrepay - the easy way to pay your bills and expenses. Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The quickest way to do it is through your account online.
Ask your Housing Manager for a deposit book and a tenant reference number for payments. Payments can be made using the deposit book at any Westpac Bank.
You can transfer funds through internet banking using Mission Australia Housing’s bank account details and your tenant reference number.
You can set up a direct deposit through your bank. Some banks do charge for this so make sure you check with your bank before setting up a direct deposit.
Money order or cheque - You can post or hand-deliver payments by cheque or money order.
These payments are accepted at some Mission Australia Housing offices.
Please let your Housing Manager know which option you would prefer and they will provide you with the details for payment.
You can read more about how to pay your rent in our Fact Sheet that can be downloaded from the Policies and Fact Sheets section above.
Important announcement: Mission Australia Housing is moving away from using rent deposit books. Instead, in the next few months, you will receive an easy-to-use PayWay card (similar to a bank or credit card) that you can slip into your wallet and have on you all the time. This card will make paying your rent easier as it can be used at a number of places that accept BPay payments, like Australia Post.
Don’t worry! This does not change any arrangements you already have in place with Centrelink (Centrepay) but please contact your Housing Manager if you have any questions. All tenants will receive a letter from Mission Australia Housing shortly outlining this change and how to use your card. Stay tuned!
What do I do if I am feeling unsafe?
To be safe is a basic and essential right for everyone in our Mission Australia Housing communities. Taking a few extra steps can go a long way to improve your feeling of safety, within your home and when out in public spaces. You can read some of our simple handy tips here.
If you are a victim of crime, call or visit your local police station.
Triple Zero (000)
Call Triple Zero (000) in an emergency for Police, Fire or Ambulance
Crime Stoppers
1800 333 000
To report crime anonymously
Police Assistance Line
131 444
For non-emergencies
State Emergency Service
132 500
For storm and flood assistance
Safety and security in your home
Mission Australia Housing regard fires as one of the most serious risks to life and property. If a fire starts in your home you may have as little as 2 minutes to escape. During a fire, early warning from a working smoke alarm plus a fire escape plan that has been practiced regularly can save lives. Learn what else to do to keep you and your loved ones safe here.
All Mission Australia Housing properties are fitted with smoke detectors and comply with state based legislation.
Fire safety in your home brochure
Call 000 immediately if you see a fire anywhere in your home or complex.
I would like some more information
You might be able to find some answers to your questions in these downloadable brochures. If you do not find what you are looking for please contact your Housing Manager or Mission Australia Housing here.