Complaints

Making a complaint

I would like to make a complaint

If you are not happy with the services provided by Mission Australia Housing or one of our staff members, we would like to know about it so we can deal with the matter as soon as possible and improve how we support people.

Complaints can be made anonymously if you prefer. All complaints will be reviewed and, where contact details have been provided, a response will be given within 28 days.

Complaints can be made by email, letter, phone or by completing a complaints form. For details on our complaints process please call 1800 269 672.

If you would like to submit a repairs and/or maintenance request online you can do this here

If you would like to request a statement you can do this here

 

What do I do if I am not happy with a decision Mission Australia Housing has made?

If you believe a decision made by us about your tenancy or application was wrong or unfair, you have the right to appeal or question it.

The appeal will be reviewed and we will get back to you within 28 days. For more details on our appeals process please call 1800 269 672.

If you are unhappy with the outcome of the internal appeal, we will provide you with information and contact details of other agencies that may be able to offer advice.

You can ask to review the appeal by emailing us, writing a letter to us, phoning or by completing an appeals form.

 

What if I would like to pass on a compliment or make a suggestion?

We also like to hear when we are doing something right so we can improve our services in all areas that we work. Please let us know if you have any suggestions.

 

Where can I provide feedback to Mission Australia Housing?

If you have a complaint, want to appeal a decision, or provide feedback, suggestions or compliments you can submit these by phone or email-

P: 1800 269 672

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Please let us know if you have any suggestions by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Complaints, feedback and suggestions

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Your privacy

Mission Australia cares about protecting your privacy and is required by law to comply with the Privacy Act 1988 (Cth) (the Act), including the Australian Privacy Principles (APPs). We take our privacy obligations seriously and our Privacy Policy outlines our privacy practices.

The Office of the Australian Information Commissioner (OAIC) is an independent national regulator for privacy and freedom of information. The OAIC promote and uphold your rights to access government-held information and have your personal information protected. Phone 1300 363 992 Web: www.OAIC.gov.au

Purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'

Mission Australia Housing

P: 1800 269 672

E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mission Australia Housing is a Tier 1 Registered Housing Provider through National Registration and is registered as a ‘Growth Provider’ with the WA Housing Authority. Mission Australia Housing is also a National Rental Affordability Scheme (NRAS) Approved Participant.

Mission Australia Housing Victoria is a Registered Housing Provider with the Victorian Housing Registrar.