Your home with Mission Australia Housing

Your home with Mission Australia Housing

What do I need to do next?

Mission Australia Housing provides affordable housing to individuals or families on low to moderate incomes who are having difficulty securing housing in the private rental market. It is designed for working households and the rent we will charge you is up to a maximum of 80% of market rate.

Once Mission Australia Housing finds a property which meets your requirements, you will be invited to view and accept the property.

A reasonable offer of housing is when a property matches:

  • The number of bedrooms your household requires;
  • The allocation zone requested (the property may be in any suburb within the allocation zone);
  • Any other property or location features you have been assessed as needing. For example, requirements relating to level access via stairs or steps; distance from services or facilities; locational needs for safety issues (such as escaping family or domestic violence).

An offer is considered reasonable if it meets the above criteria. If you reject this offer on the grounds of personal preference, this will be treated as a rejection of a reasonable offer.

A tenancy agreement (also known as a lease) is a legally binding, written agreement between a tenant (you) and a property manager/owner (Mission Australia Housing).

You will be given your tenancy agreement before paying any money or being committed to the tenancy.

A tenancy agreement must include:

  • name and address of tenant and property manager/owner
  • start and end dates of your tenancy
  • the rent and how it should be paid (e.g. direct deposit)
  • standard terms, like what the tenant and property manager/owner can and cannot do
  • any special terms that are agreed in advance, e.g. that dogs are allowed but must be kept outside or carpet cleaning.

You can find out more about what your roles and responsibilities are and what Mission Australia Housing is responsible for in your tenant handbook below.

Your tenant handbook will provide you with information to help you get settled into your Mission Australia Housing property. You can download your states’ tenant handbook here:

QLD Douglas House Tenant Handbook

NSW Tenant Handbook

TAS Tenant Handbook

Woree Tenant Handbook

More information on Mission Australia Housing policies can be found here.

The following fact sheets will help us work together while you are a tenant with Mission Australia Housing:

NSW Affordable Housing

Rent settings

Rent payments

Rent review - NSW

Rent review - TAS

Rent arrears

Looking after your property

Repairs and maintenance

Visitors and additional occupants

Water usage

Mould and condensation

Keeping pets

Dogs barking

Vacating your property

More information on Mission Australia Housing policies can be found here.

 

What do I do if I need something fixed?

If you need a repair you should contact your Housing Manager as soon as possible.

Repairs and maintenance contact numbers:

Tenants in NSW, TAS and QLD please call our 24/7 hotline on 1800 269 672 to log a repair and/or maintenance request.

More information about repairs and maintenance in your home can be found here:

Repair and maintenance fact sheet

 

When reporting a repair or maintenance issue, you will need to provide:

  • Details of the type of repair needed
  • Details of how the repair issue was caused (if known)
  • A phone number for the contractor who will do the repairs to call you on or a time for them to visit
  • Any other relevant information

After making a request for a repair we will:

  • Advise you of what will happen next and the likely time it will take to fix
  • Follow up with you and the contractor to make sure the work has been done
  • Let you know if you will be charged (depending on the cause of the property damage)

For major repairs and insurance-related matters, the Housing Manager will need to visit your house to view the damage and take photos. For properties we manage for other owners, we will report all repair requests to the owner or agent and we will let owners and agents know what they need to do.

In NSW, you can report maintenance issues via This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Repair and maintenance

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How do I pay my rent?

Mission Australia Housing lets you pay your rent in many ways. You must pay your rent 2 weeks in advance through one of the following methods:

For people who receive a Centrelink income, you can make rent payments to Mission Australia Housing using Centrepay. You can use Centrepay to make regular Deductions from your Centrelink payments. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to humanservices.gov.au/Centrepay for more information and to set up your Centrepay Deductions.

Ask your Housing Manager for a deposit book and a tenant reference number for payments. Payments can be made using the deposit book at any Westpac Bank.

You can transfer funds through internet banking using Mission Australia Housing’s bank account details and your tenant reference number.

You can set up a direct deposit through your bank. Some banks do charge for this so make sure you check with your bank before setting up a direct deposit.

Money order or cheque - You can post or hand-deliver payments by cheque or money order.

These payments are accepted at some Mission Australia Housing offices.

Please let your Housing Manager know which option you would prefer and they will provide you with the details for payment.

 

Important announcement: Mission Australia Housing is moving away from using rent deposit books. Instead, in the next few months, you will receive an easy-to-use PayWay card (similar to a bank or credit card) that you can slip into your wallet and have on you all the time. This card will make paying your rent easier as it can be used at a number of places that accept BPay payments, like Australia Post.

Don’t worry! This does not change any arrangements you already have in place with Centrelink (Centrepay) but please contact your Housing Manager if you have any questions. All tenants will receive a letter from Mission Australia Housing shortly outlining this change and how to use your card. Stay tuned!

 

 

Request a statement

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What do I do if I am feeling unsafe?

To be safe is a basic and essential right for everyone in our Mission Australia Housing communities. Taking a few extra steps can go a long way to improve your feeling of safety, within your home and when out in public spaces. You can read some of our simple handy tips here.

If you are a victim of crime, call or visit your local police station.

Triple Zero (000)
Call Triple Zero (000) in an emergency for Police, Fire or Ambulance

Crime Stoppers
1800 333 000
To report crime anonymously

Police Assistance Line
131 444
For non-emergencies

State Emergency Service
132 500
For storm and flood assistance

Safety and security in your home brochure

Safety and security in your home

Mission Australia Housing regard fires as one of the most serious risks to life and property. If a fire starts in your home you may have as little as 2 minutes to escape. During a fire, early warning from a working smoke alarm plus a fire escape plan that has been practiced regularly can save lives. Learn what else to do to keep you and your loved ones safe here.

All Mission Australia Housing properties are fitted with smoke detectors and comply with state based legislation.

Fire safety in your home brochure

Call 000 immediately if you see a fire anywhere in your home or complex.

 

I would like some more information

You might be able to find some answers to your questions in these downloadable brochures. If you do not find what you are looking for please contact your Housing Manager or Mission Australia Housing here.

Dealing with a Dispute

Help with homelessness

Stay Warm, Save Money

 

Purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'

Contact us

Mission Australia Housing

P: 1800 269 672

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Mission Australia Housing is a Tier 1 Registered Housing Provider through National Registration and is registered as a ‘Growth Provider’ with the WA Housing Authority. Mission Australia Housing is also a National Rental Affordability Scheme (NRAS) Approved Participant.

Mission Australia Housing Victoria is a Registered Housing Provider with the Victorian Housing Registrar.