Welcome to Mission Australia’s resource sharing hub. We are sharing these resources because we believe that collaborative work across the not for profit sector is the best way to maximise positive outcomes for people accessing services and support.

Documents on this page are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

You are welcome to distribute and use resources within your own organisation in accordance with the licence.

In addition, you are free to share (copy and redistribute) and to adapt (remix, transform and build upon) these resources under the same licence, but only under the following terms:

  • You must give appropriate credit by stating that the material was developed by Mission Australia
  • You must provide this link to the licence
  • If you have made any adaptations, indicate that changes were made. You may do so in any reasonable manner, but not in any way that suggests Mission Australia endorses you or how you have adapted the material
  • You may not use the material for commercial purposes
  • You may not apply legal terms or technological measures that legally restrict others from doing anything the licence permits.

If you have any questions about how you can use these resources, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

At Mission Australia, we’re always interested in continuous quality improvement, so please contact us at the above email address with any comments or suggestions about these resources.


Client Informed Services Framework

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At Mission Australia, our clients are at the centre of everything we do. We’re on a journey to continuously improve our client engagement and increase client participation. This framework is our first step to enhancing genuine client participation and engagement and identifying and responding to new opportunities for participation.

Download here

Clinical and Care Governance Framework

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Mission Australia is committed to delivering high quality, safe and effective services which create powerful and sustainable change in people’s lives.

Our Clinical and Care Governance Framework is a part of our overall operational framework. It details the foundational pillars and principles of excellent clinical and care governance, and describes the mechanisms required for consistent and sustainable implementation.

Download here

Lived Expertise Practice Framework

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The purpose of Mission Australia’s Lived Expertise Practice Framework is to provide a single definition of what lived expertise practice means to Mission Australia and its people. This framework outlines lived expertise practice domains, guiding practice principles and practices, and examples of enabling and not enabling lived expertise practice.

Download here

National Case Management Approach

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Mission Australia’s National Case Management Approach provides a set of core principles that underpin our Case Management practices and outlines the core practice steps involved in effective Case Management. It is intended to inform practice at the local level and to provide support for staff to engage in discussions about their work.

Download here

Recovery Oriented Practice Framework

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Mission Australia’s Recovery Oriented Practice Framework provides a set of core principles that underpin our recovery oriented practice, provides guidance about recovery models used within service delivery and articulates how recovery language is used across our organisation. It emphasises the importance of strengths-based, person-led, collaborative practice.

Download here

Partnership Kit: Supporting Aboriginal and Torres Strait Islander Partnerships

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For Mission Australia, partnerships are a crucial part of our work, achieving more together than we possibly could alone. This Partnership Kit supports staff with the guides and tools needed to establish and strengthen culturally appropriate partnerships with Aboriginal and Torres Strait Islander organisations, groups, and communities throughout Australia.

Download here

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Purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'