Every year, approximately 1 in 5 Australians* will experience a mental health issue. Mental health issues are the third leading cause of disability burden in Australia. Not all mental health issues are the same and many people can recover if they receive support early.

4 million Australians* have a disability and of those, only 15% are physical and 90% aren’t visible.

Mental health issues are among the greatest causes of disability, significantly impacting quality of life and productivity. A disability, whether visible or not, shouldn’t prevent a person from being an active member in their community or enjoying satisfying work and independence.

Mental illness can affect a person’s psychological, physical, emotional and spiritual wellbeing. It comes in many forms, and impacts every individual differently.

When suffering from mental illness, people may struggle to function in some aspects of their life. For example, securing and maintaining a home or a job may be extremely difficult.

Some individuals may only have one episode in their life and make a full recovery. For others, the road to recovery may be longer with more severe impacts on their quality of life. As there are many types of mental illness, the treatment and support options are also wide and varied.

Client informed services

Boy and girl doing arts and crafts

At Mission Australia our experience has taught us that support delivered from a recovery led view is the most effective for people with a mental illness.

Recovery led simply means that at the core of the work we do, we help people take control of their lives by encouraging hope and helping them achieve their goals beyond the barriers they are facing.

Our approach puts the person receiving support at the centre of decision making, so they are actively involved in what their road to recovery looks like. This is called ‘client informed services’, or consumer led practice.  

Mission Australia advocates for these people and helps ensure they have access to the services they need to help them on their journey to independence.

Peer support

We also offer a range of peer support groups in our mental health services, where people who have experienced mental illness support those in their process of recovery.

Peer support is effective in helping people recover by building confidence and knowledge for both the peer worker and person receiving support.

At Mission Australia, we know how important it is to tailor our support programs to the unique situation of each individual. Anyone can develop a mental illness and no one is immune to mental health problems.

Personal Helpers and Mentors Program (PHaMs)

PHaMs is a strength and recovery centred program funded by the Department of Social Services (DSS) supporting people whose lives are severely affected by a mental illness.

The program caters for people 16 years and over who are willing to receive help for their diagnosis and to address any drug and alcohol issues during the course of participation.

Each PHaMs participant receives a culturally appropriate service that is designed to meet, in the least restrictive way, his or her individual needs and personal recovery goals.

Partners in Recovery (PIR)

PIR is a national program funded by the Federal Department of Health (DOH) to improve the assistance provided to people who are living with severe and persistent mental health issues.

PIR aims to better support people with severe and persistent mental illness with multiple needs, and their carers and families, by getting services and supports from various sectors they may come into contact with (and could benefit from) to work in a more collaborative, coordinated and integrated way.

Transitioning PHaMs and PIR to the NDIS

Mission Australia is fully committed to our role as a National Disability Insurance Scheme (NDIS) Partner in the Community delivering the Early Childhood Early Intervention (ECEI) and/or the Local Area Coordination (LAC) services.

As part of this commitment we will deregister as an NDIS Provider.

We currently deliver services to people with mental illness and psychosocial disability across Australia under the Personal Helpers and Mentors (PHaMs) program funded by the Department of Social Services (DSS) and the Partners in Recovery (PIR) program funded by the Federal Department of Health (DOH).

To meet our responsibilities to service users in those services, we will agree a Transition Plan with the National Disability Insurance Agency (NDIA), DSS and DOH that details how we work to a situation where consumers in those services who are or become NDIS Participants will be transferred to receive an appropriate level of support from a new Provider, recognising that there may be different transition timeframes in different geographies to ensure people with psychosocial disabilities are not disadvantaged.

Housing & Accommodation Support Initiative (HASI)

The Housing & Accommodation Support Initiative (HASI) offers flexible support to people 16 years and over with a severe and persistent mental illness through psychosocial recovery support within the community. HASI works with people on their recovery journey, encouraging independence, promotion of self-esteem and a strong focus on each individual’s strengths, while also aiming to reduce hospital admissions, recidivism and homelessness.

HASI is a flagship service, that has been run by Mission Australia for over 12 years, continually being refunded by NSW Health.

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Purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'