Helping you give us feedback
You are always welcome to provide positive or negative feedback to Mission Australia.
Who can make a complaint?
Anyone can tell us what they think about the service we have provided. There is no cost involved in making a complaint.
Is my complaint private?
I need help to make a complaint
We can help you put your complaint in writing.
You can have a family member or friend help you make a complaint or be with you at any time, if that makes you feel more comfortable.
We can arrange an interpreter if you need one, or you can get help with that by accessing the Translating and Interpreting Service (TIS National).
Our promise to you
We will treat you fairly and with respect when you make a complaint.
How do I make a complaint?
You can talk to a Mission Australia worker or ask to speak with the manager onsite or over the phone.
If you’re not comfortable talking to someone in person you can:
- Complete the form on our Complaints, Compliments and Feedback brochure
- Post or email your complaint to the manager of your service
- Use our online form
What happens next?
- We will let you know we got your complaint
- We will also tell you how long it will take to resolve your complaint
- The Mission Australia worker investigating your complaint will update you and let you know the outcome.
We’d also like to hear about your experience with us
If you think we are doing a good job or can see ways we can improve, let us know.
Who else can you talk to?
We take complaints seriously and want to make sure you feel comfortable telling us how we are doing our job. If you are not happy with the way we have managed your feedback or complaint, you can talk to other people about it:
Australian Human Rights Commission
Phone: 1300 656 419
TTY: 1800 620 241
Phone: 1300 362 072 or Indigenous line 1800 060 789
Phone: 1800 035 544
TTY: 133 677
NDIA National Complaints Team
Phone: 1800 800 110
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