Helping you give us feedback

You are always welcome to provide positive or negative feedback to Mission Australia.

Who can make a complaint?

Anyone can tell us what they think about the service we have provided. There is no cost involved in making a complaint.

Is my complaint private?

We will take care with any information you give us and we will keep your personal details safe in line with our Privacy Policy.

I need help to make a complaint

We can help you put your complaint in writing.

You can have a family member or friend help you make a complaint or be with you at any time, if that makes you feel more comfortable.

We can arrange an interpreter if you need one, or you can get help with that by accessing the Translating and Interpreting Service (TIS National).

Our promise to you

We will treat you fairly and with respect when you make a complaint.

How do I make a complaint?

You can talk to a Mission Australia worker or ask to speak with the manager onsite or over the phone.

If you’re not comfortable talking to someone in person you can:

Complete the form on our Complaints, Compliments and Feedback brochure
Post or email your complaint to the manager of your service
Use our online form

What happens next?

We will let you know we got your complaint
We will also tell you how long it will take to resolve your complaint
The Mission Australia worker investigating your complaint will update you and let you know the outcome.

We’d also like to hear about your experience with us

If you think we are doing a good job or can see ways we can improve, let us know.

Who else can you talk to?

We take complaints seriously and want to make sure you feel comfortable telling us how we are doing our job. If you are not happy with the way we have managed your feedback or complaint, you can talk to other people about it:

Australian Human Rights Commission

Phone: 1300 656 419
TTY:        1800 620 241
Email:    This email address is being protected from spambots. You need JavaScript enabled to view it.
Web:     humanrights.gov.au

ACT Ombudsman

Phone: 1300 362 072 or Indigenous line 1800 060 789
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: ombudsman.act.gov.au

NSW Ombudsman

Phone: 02 9286 1000 or 1800 451 524
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: ombo.nsw.gov.au

NT Ombudsman

Phone: 08 8999 1818 or 1800 806 380
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: ombudsman.nt.gov.au

QLD Ombudsman

Phone: 07 3005 7000 or 1800 068 908
Web: ombudsman.qld.gov.au

SA Ombudsman

Phone: 08 8226 8699 or 1800 182 150
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: ombudsman.sa.gov.au