Mission Australia’s Commitment to a ‘Speak Up & Speak Out’ culture

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• Mission Australia is committed to the highest standards of legal, ethical and moral behaviour.
• We are committed to acting fairly, ethically and with integrity in all that we do. In striving for the highest standards of conduct, we encourage our people, and those we interact with, to ‘Speak Up & Speak Out’ when they think an action or decision is not right, does not reflect our Values & Behaviours or is not in line with our Code of Conduct.
• Mission Australia recognises the importance of providing a supportive environment where people feel confident raising suspected or actual misconduct or concerns about unethical, illegal, inappropriate conduct, or other wrongdoing in the knowledge that action will be taken, and without fear of retaliation or retribution.
• Mission Australia is committed to maintaining a healthy ‘Speak Up & Speak Out’ culture where honesty, integrity and openness are encouraged, and legitimate concerns can be raised. This involves empowering people to Speak Up & Speak Out, encouraging them to give and receive feedback and complaints, and fostering an open corporate culture in which honesty, integrity and business ethics are part of everyday behaviour.

Mission Australia ‘Speak Up & Speak Out’ Policies

• We encourage everyone who works or interacts with Mission Australia to ‘Speak Up & Speak Out’ and report a concern or issue.
• We provide avenues for those who want to raise concerns, while also providing the appropriate support. This could be as simple as one of our employees having an informal discussion with a line manager, through to using the formal channels set out in the organisation’s policies.
• Mission Australia maintains a range of ‘Speak Up & Speak Out’ policies , listed against the nature of the concern/issue that a Mission Australia worker or a third party may have and want to ‘Speak Up & Speak Out’ about.

External complaints and feedback

• General complaints or feedback on Mission Australia can be made through our ’Contact’ page.
• Complaints relating to misconduct or any improper situation or conduct leading to breaches of the law may be made in line with our Whistleblower Policy.