Our Founding Purpose is at the core of everything we do here at Mission Australia, and for over 160 years, we remain committed to our purpose and goal to end homelessness and see lives transformed.

“Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God.”

Over the past year, the skyrocketing cost-of-living and rental affordability challenges have created a national housing emergency. Our frontline staff have seen an influx of people seeking help from our homelessness services, and they’re telling us the housing situation is the worst they’ve ever seen it.

In the face of growing demand, we have also witnessed our community of supporters, staff, partners, funders and volunteers coming together to help people in need. We are grateful for their compassion and generosity. Together, we have made significant progress in the past year and some of the achievements below would simply not have been possible without their support.

Celebrating achievements

We are three years into our 20-25 Strategy and are pleased to have made strong progress during the past reporting period, with additional new services, activities and staff.

Helping people and communities thrive is at the heart of our organisation, and this year we are particularly keen to share that we:

  • Proudly launched our second Innovate Reconciliation Action Plan (RAP) at the beginning of 2022. We are on track to achieving all 85 deliverables by June 2024, with most in progress and some already delivered. As part of this RAP, we:
    • Celebrated National Reconciliation Week and NAIDOC Week across the organisation
    • Established a RAP Knowledge Group of Aboriginal and Torres Strait Islander staff to provide a forum for culturally appropriate advice
    • Facilitated a co-design process to develop an Aboriginal and Torres Strait Islander Cultural Safety Framework for the period 2024-29.
    • Supported the Uluru Statement from the Heart and the Voice to Parliament internally and externally, and
    • Developed new and strengthened existing partnerships with Aboriginal Community Controlled Organisations.
  • Opened two new residential Alcohol and Other Drugs services, funded by the Australian Government: one in Batemans Bay, the other in Cairns.
  • Started construction of our first Youth Foyer in Townsville, funded by the Queensland Government, with completion expected in early 2024.
  • Established two new Communities of Focus in Western Australia: one in Meekatharra, the other in Maddington.
  • Continued projects as part of our Housing Growth Strategy to see more Australians in safe and stable homes by 2025, including:
    • The near completion of stage one of the Midtown project in Macquarie Park, bringing close to 400 new social and affordable dwellings to the northern Sydney region.
    • As part of the Tasmanian Government’s Community Housing Growth Program, construction commenced on 31 new social housing dwellings of which 29 were completed and consolidated within Mission Australia Housing Tasmania’s portfolio. Work continues to build more social dwellings in Tasmania in FY24.
  • Continued bold advocacy for additional housing and homelessness support as more Australians suffered from the cost-of-living crisis and the homelessness emergency.
  • Released our first Homelessness Impact Report to strengthen our evidence-based advocacy for greater investment in homelessness prevention, support services, and more social and affordable housing.
  • Expanded our Community Chaplaincy program into Hobart, Cairns South, Coffs Harbour and Maddington.

And many more key initiatives which can be read in the Strategy update section of this report.

Changes to our Board

After six years as Mission Australia’s Chair, Ken Dean retired from the Board on 21 November 2022. We are immensely grateful to Ken for his strong leadership and stewardship over the years.

As a long-serving member of Mission Australia’s Board, and now the Chair, I am excited to be working alongside Sharon as CEO. In our key leadership roles, we are grateful to be working alongside my fellow directors and the management team to shape a future without homelessness.

For the first time, Mission Australia now has First Nations Board representation with the appointment of Balanggarra woman, Elle Davidson in late 2022. Elle is also a member of one of our Board committees.

Her appointment also marks the first time our organisation has had majority female Board representation.

We thank our Board members for their voluntary service. We also thank our supporters, partners, other stakeholders and funders. Together, we are striving towards an Australia where all of us have a safe home and can thrive. Thank you for making a difference in the lives of so many Australians in need. Our work wouldn’t be possible without you.

We hope you enjoy our 2023 Annual Report.

Warm regards,

Ian Hammond signature

Ian Hammond

Sharon Callister signature

Sharon Callister

Together, we supported 149, 096 Australians on their journey towards independence last year.


11888 Annual Report stats ICONS National

26,240 people assisted
through 73 services


11888 Annual Report stats ICONS National2

6,688 people assisted
through 15 services

Aged care

11888 Annual Report stats ICONS National3

230 people assisted
through 3 services

Alcohol & other drugs

11888 Annual Report stats ICONS National

6,021 people assisted
through 35 services

Children & families

11888 Annual Report stats ICONS National

21,709 people assisted
through 60 services

Community development

11888 Annual Report stats ICONS National

20,553 people assisted
through 25 services

Employment, education & training

11888 Annual Report stats ICONS National

19,402 people assisted
through 152 services

Family & domestic violence

11888 Annual Report stats ICONS National

1,681 people assisted
through 15 services

Financial wellbeing

11888 Annual Report stats ICONS National

6,381 people assisted
through 14 services

Mental health recovery

11888 Annual Report stats ICONS National

3,640 people assisted
through 30 services

Justice & corrections

11888 Annual Report stats ICONS National

1,146 people assisted
through 16 services


11888 Annual Report stats ICONS National

35,054 people assisted
through 18 services

An Australia where all of us can have a safe home and thrive

In 2020, we launched Mission Australia’s 20-25 Strategy with a vision for an Australia where all of us have a safe home and can thrive. In the past year, we are proud of our progress in our four strategic focus areas. From the opening of two new Alcohol and Other Drugs facilities to our continued commitment to create strong, resilient and thriving communities, read more about our progress in FY23.

See our progress

Our work in action

Ending homelessness

When Ben showed up at the Mission Australia Centre years ago, he was determined to turn his life around. Ben was welcomed by staff and connected to a dedicated case worker who supported Ben with accommodation, rehabilitation and connections to essential services to overcome his addiction and improve his mental health.

Read Ben's story


Supporting people in need to thrive

Mission Australia’s Triple Care Farm combines medical care, counselling, education and recreation to help young people conquer drug and alcohol addiction. For young people like Emily, who face challenges to their mental wellbeing, Triple Care Farm provides an essential support network they need to overcome addiction and step towards independence.

Read more

Partnering to strengthen communities

Throughout the year, our team in Meekathara, WA, facilitate a place-based, community-led approach including coordinating capacity building activities and social cohesion events. Our Communities of Focus approach recognises that addressing local disadvantage starts with bringing people together through local decision making. From BBQs, sports activities to Family Fun Days, Mission Australia works with local Elders, community leaders and members, services, government agencies and businesses to increase community participation and control.

Read more


Thank you for making our work possible this year

Driving excellence

Our award-winning Impact Measurement Program helps us understand how our services improve the lives of our clients and the communities we serve. We measure our impact by asking the people we help questions about their wellbeing when they start a service and when they exit.

Funded by Federal and State Governments, our 73 homelessness services provide support to people who are at risk of or experiencing homelessness. Our data shows that homelessness can be ended if the right support, services and housing are in place, and if there is a strong focus on prevention. Of the people who approached Mission Australia’s services before they became homeless, 93% were supported to remain living in their home and avoid homelessness. However, our and all other organisations’ efforts to find long-term housing for people once they become homeless are severely constrained by the lack of affordable housing available across the country.

93% of people who were at risk of homelessness remained living in their homes when they exited a Mission Australia service*.

76% of people had improved overall personal wellbeing when they exited our service*.

Bar chart of Reconnect average satisfaction with  life as a whole showing there is an increase when they exit compared with starting

*All closed cases who at service entry were at risk of homelessness and who exited between July 2022 and June 2023 (n=2352). Matched data collected from July 2022 to June 2023 (n=525)

1Deakin University and Australian Unity Limited. (2021). Australian Unity Wellbeing Index - Appendices 38. Subjective wellbeing in Australia during the second year of the pandemic. Geelong: Australian Centre on Quality of Life, School of Psychology, Deakin University

Policy & advocacy

This year, Mission Australia continued our research, policy and advocacy work to support people in need to thrive. We boldly advocated to the Federal and State/Territory Governments on issues of importance to the people we serve in Mission Australia’s programs and to people in need across the country.

We provided submissions to the Federal Government on a range of issues, including:

  • Inquiries into poverty and the cost-of-living
  • Workforce Australia Employment Services Inquiry and Employment White Paper consultations
  • Federal pre-budget consultations

We continue to advocate strongly for further investment in social and affordable housing, actions to end homelessness, adequate income support and other policy priorities to support people in need to thrive.

Explore our publications

View our media releases


Mission Australia stands together with Australians in need, until they can stand for themselves.

Thank you for your generosity

Bill and Heather Webster logoCoates logoCorella Fund logoDe Grey Mining logoHerbert Smith Freehills logoHBL Ebsworth logoIvany Foundation logoLotterywest logoMatana Foundation for Young People logoMicrosoft logoProfield Foundation logoPwC logoRegal Foundation logo Sir David Martin Foundation logo

Our people

Our staff

staff snapshot: 2282 total staff, 1489 full time, 585 part time and 208 casual.

Our volunteers

We thank our 1,092 selfless volunteers, who over the last financial year generously contributed over 27,000 hours in support of our staff and the people we serve.

Our leaders

Sharon Callister

Chief Executive Officer

Sally Ascroft

General Counsel & Company Secretary

Andrew Sharkey

Executive, Finance and Technology

Ben Carblis

Executive, Community Services

Chris Bratchford

Executive, Housing and Property

Marion Bennett
BA (Hons), GAICD

Executive, Practice, Evidence and Impact

Phil Chapman
BSc, Grad Dipl Bus Ops Mgmt

Executive, Chaplaincy & Pastoral Care

Ben Williams
BTch, BSSc (Hons)

Executive, Corporate Services

Anne-Marie Baker

Executive, Strategy and Engagement

Our Board

Ian Hammond

President And Chair

Dr Robert Mitchell AM
LLB, MPhil, GradDipTax, GradDipTheol, MThSt, GradCertMin, PhD, FAICD

Independent Director

Debra Stirling

Independent Director

Michael Codling
BSc (Hons), FCA

Independent Director

Nancy Fox AM

Independent Director

Elle Davidson
BTRP GradCert Indigenous Engagement GAICD MPIA

Independent Director

Joanna White

Independent Director

Jacqueline Kelly

Independent Director

More inspirational stories

Read about what we’ve been working on, our stance on important social issues and how you make a difference to vulnerable Australians' lives.

Our founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'