WELCOME
In Mission Australia’s 165th year, we continue to uphold and celebrate our Founding Purpose; Inspired by Jesus Christ, we exist to meet human need and spread the knowledge of the love of God.
Key achievements include opening our first Youth Foyer in Townsville, nearly 400 new social and affordable homes in Sydney’s Macquarie Park, acquiring 251 social homes in Darwin and establishing our fourth Community of Focus in Whyalla.
These milestones reflect our commitment to ending homelessness in Australia and supporting people and communities in need to thrive.
As we celebrate our achievements and reflect on the challenges of the 2023-24 Financial Year, we extend our heartfelt gratitude to our dedicated staff, volunteers, partners and supporters who make our work possible.
Together, we are building a brighter future — one where compassion, resilience and hope can prevail.
Warm regards,
Ian Hammond
Chairman
Sharon Callister
CEO
Our impact in 2024
In 2023-24, we supported 160,520 people in Australia through 477 services and 4,550 social and affordable homes, thanks to the work of 2,590 staff and 1,113 volunteers.
Highlights include:
- Doubling the proportion of clients assisted by early intervention services
- With our support, clients’ wellbeing improved to meet the national adult average on the Personal Wellbeing Index
- Staff engagement scores remain over 85%.
From remote communities like Meekatharra to bustling cities like Sydney, and crossing the Bass Strait to Hobart, our impact reaches more than 4,000km from the east to the west coast of Australia.
Together, we supported 160,520 people in Australia through 477 services and 4,550 social and affordable homes.
Homelessness
23,441 people supported
through 82 services
Housing
7,740 people supported
through 23 services including
7,652 Mission Australia
Housing tenants.
Aged care
236 people assisted
through 3 services
Alcohol & other drugs
3,422 people assisted
through 37 services
Children & families
24,914 people assisted
through 58 services
Community development
34,920 people assisted
through 30 services
Employment, education & training
16,821 people assisted
through 143 services
Family & domestic violence
1,569 people assisted
through 14 services
Financial wellbeing
8,076 people assisted
through 15 services
Mental health recovery
2,914 people assisted
through 32 services
Justice & corrections
1,392 people assisted
through 18 services
NDIS
34,750 people assisted
through 19 services
Our work in focus
The Financial Year 2024 has seen fantastic progress in many areas of our organisation with significant progress made on our 20-25 Strategy.
Our commitment to reconciliation
Creating a culturally safe organisation is everyone’s responsibility from the Board to our frontline staff. I am proud of the work we continue to do in this space and look forward to further progress as we embark on our Stretch RAP next year and the implementation of our Aboriginal and Torres Strait Islander Strategy.
“As organisations evolve in their reconciliation journey it is important to look beyond the RAP structure and consider the broader commitments that can affect change for communities. I am proud of our team for creating an overarching Aboriginal and Torres Strait Islander Strategy that encompasses all the great work we do and will guide us into deeper respect and stronger partnerships.”
Elle Davidson, Board member and proud Balanggarra woman from the East Kimberley
In 2024, we developed Mission Australia’s first Aboriginal and Torres Strait Islander Strategy.
With invaluable input from our Aboriginal and Torres Strait Islander staff, particularly our Knowledge Group and our new identified National Manager of Cultural Strategy role, the Strategy articulates our vision to foster a strengths-based approach to support Aboriginal and Torres Strait Islander people and communities to lead the work that affects them under four pillars;
- Culturally safe organisation
- Culturally appropriate service delivery
- Positive partnerships
- Courageous voice for systems change.
We also celebrated completing our second Innovate RAP where we developed a Cultural Safety Framework reflecting our commitment to fostering inclusive and culturally safe workplaces, services, housing and communities. We look forward to designing our Stretch RAP in the next financial year.
Financial summary
With gratitude
Thank you for making our work and this impact possible, for being by our side, and for helping us finish 2024 strong.
Our people
Our staff
Our volunteers
We thank our 1,113 selfless volunteers, who over the last financial year generously contributed over 41,525 hours in support of our staff and the people we serve.