The ongoing pandemic and environmental challenges in the past year had an immense toll on many of us. We are so grateful for our community of supporters, staff, partners, funders and volunteers who continued to demonstrate kindness, Christ-like love and generosity.

Celebrating achievements

Helping people and communities thrive is at the heart of what we do. We are incredibly proud of our organisation’s resilience in serving and caring for people throughout previous lockdowns and restrictions. Our staff demonstrated creative and dedicated ways of helping others. This was demonstrated in our commitment to the long-term recovery of flood affected communities across NSW and QLD. While Mission Australia is not a disaster relief organisation, our teams coordinated vital community services, and provided support to people experiencing disadvantage and homelessness.

Our frontline teams in Inala and Coffs Harbour prepared over 1,000 care packages, distributed essential items and assisted in recovery efforts.

Two years into our 20-25 Strategy, we are pleased with our progress. This past year, we:

  • Opened a Mission Australia Centre (MAC) in Coffs Harbour, along with the Duke Street Housing Complex (which includes 40 one-bedroom social and affordable housing units).
  • Advanced our Community of Focus initiative in Cairns South and commenced plans for three additional Community of Focus initiatives in strategic areas.
  • Continued the development two Residential Alcohol and Other Drug services in Cairns and Batemans Bay.
  • Commenced the development of Mid-Town in Sydney, with the first 259 social housing dwellings on track for completion next year.
  • Launched our second innovative Reconciliation Action Plan, which outlines actions for achieving Mission Australia’s vision for reconciliation and commits to 85 deliverables that we will implement by the end of 2023.

Our Founding Purpose

This year, we celebrated 160 years since Benjamin Short founded Sydney City Mission on 11 July 1862.

Distressed by the poverty and deprivation he saw on the streets of Sydney, Benjamin Short’s Christian faith led him to gather church, business and civic leaders to establish the Sydney City Mission.

“Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God.”

Our Founding Purpose is at the core of everything we do here at Mission Australia and, 160 years on, we remain committed to continue with our purpose and vision to end homelessness and see lives transformed.

Thank you for your support. Together, we are striving towards an Australia where all of us have a safe home and can thrive. We hope you enjoy our 2022 Annual Report.

Warm regards,

ken dean signature

Ken Dean

Sharon Callister signature

Sharon Callister

Welcoming Sharon Callister as CEO

“In March 2022, I was appointed the new CEO of Mission Australia.

I look forward to continuing the great progress we have made on our 20-25 Strategy, living out our Founding Purpose as we work towards our vision of an Australia where everyone has a safe home and can thrive.”

- Sharon Callister

Together, we supported 147,913 Australians on their journey towards independence last year.


11888 Annual Report stats ICONS National

23,755 people assisted
through 78 services


11888 Annual Report stats ICONS National2

7,388 people assisted
through 13 services

Aged care

11888 Annual Report stats ICONS National3

263 people assisted
through 3 services

Alcohol & other drugs

11888 Annual Report stats ICONS National

5,660 people assisted
through 32 services

Children & families

11888 Annual Report stats ICONS National

20,862 people assisted
through 63 services

Community development

11888 Annual Report stats ICONS National

19,567 people assisted
through 20 services

Employment, education & training

11888 Annual Report stats ICONS National

20,067 people assisted
through 152 services

Family & domestic violence

11888 Annual Report stats ICONS National

2,993 people assisted
through 16 services

Financial wellbeing

11888 Annual Report stats ICONS National

6,325 people assisted
through 17 services

Mental health recovery

11888 Annual Report stats ICONS National

4,021 people assisted
through 33 services

Justice & corrections

11888 Annual Report stats ICONS National

955 people assisted
through 15 services


11888 Annual Report stats ICONS National

34,250 people assisted
through 18 services

An Australia where all of us can have a safe home and thrive

In 2020, we launched Mission Australia’s 20-25 Strategy with a vision for an Australia where all of us have a safe home and can thrive. In the past year, we are proud of our progress in our four strategic focus areas. From the opening of the Mission Australia Centre in Coffs Harbour to expanding our Alcohol and Other Drugs Facilities in Batemans Bay, read more about our progress here.

See our progress

Helping end homelessness in Australia
Partnering to strengthen communities
Supporting people in need to thrive
Driving Excellence

Our work in action

Ending homelessness

Thanks to funding from our generous supporters, the new Mission Australia Centre in Coffs Harbour opened in February as part of our ongoing commitment to help people like Ezra on the Mid North Coast have access to the services they need and a safe place to call home.

Read Ezra's story


Strengthening communities 

When his parents abandoned the family, 16-year-old Cory had to play an active role in raising his younger siblings, leaving little time to focus on his education. With help from Youth on Track, young people like Cory are stepping towards an independent future.

Read more

Supporting people in need to thrive

Terry loves motorbike adventures but sadly, his riding days came to a sudden halt when Terry was diagnosed with advanced multiple sclerosis. Our Local Area Coordination team helped get access to the support he needed but they also went the extra mile to surprise Terry with the ride of a lifetime.

Read more


Mission Australia stands together with Australians in need, until they can stand for themselves.

Thank you for making our work possible this year.

Driving excellence

Our Impact Measurement Program helps us understand how our 78 homelessness services improve the lives of the people and communities we serve. We measure our impact by asking the people we help about their housing and wellbeing when they start a service and when they exit.

Funded by the Federal and State Governments, our services provide support to people who are at risk of or experiencing homelessness and housing instability. Our impact measurement data shows that when people left a service, they were more satisfied with their personal wellbeing than at the start.

92% of people at risk of homelessness at entry were in secure and stable accommodation at exit.*

Bar chart of Reconnect average satisfaction with  life as a whole showing there is an increase when they exit compared with starting

*All closed cases who at service entry were at risk of homelessness and who exited between July 2021 and June 2022 (n=2204). Data for secure and stable housing (n=1854).

^Matched data collected from July 2021 to June 2022 (n=389) compared to Australian population normative range.

1Deakin University and Australian Unity Limited. (2021). Australian Unity Wellbeing Index - Appendices 38. Subjective wellbeing in Australia during the second year of the pandemic. Geelong: Australian Centre on Quality of Life, School of Psychology, Deakin University

Research & advocacy

Mission Australia provided submissions and presented evidence to the Federal Government and State and Territory Governments on a range of issues, including:

  • The Productivity Commission’s review of the National Housing and Homelessness Agreement
  • Federal pre-budget consultations
  • The National Plan to End Violence Against Women and Their Children
  • The new Disability Employment Services model

We continued to advocate for a national plan to end homelessness, further investment in social and affordable housing, adequate income support and other policy priorities to support people in need to thrive. 

Explore our publications

View our media releases


Thank you for your generosity

Bill and Heather Webster logoCorella Fund logoDe Grey Mining logoHerbert Smith Freehills logoIvany Foundation logoLotterywest logoMatana Foundation for Young People logoMicrosoft logoProfield Foundation logoPwC logoRegal Foundation logo Sir David Martin Foundation logo Tenix logo

Our people

Our staff

staff snapshot: 2282 total staff, 1489 full time, 585 part time and 208 casual.

Our volunteers

We thank our 759 selfless volunteers, who over the last financial year generously contributed almost 22,447 hours in support of our staff and the people we serve.

Our leaders

Sharon Callister

Chief Executive Officer

Sally Ascroft

General Counsel & Company Secretary

Andrew Sharkey

Interim Chief Financial Officer

Ben Carblis

Executive, Community Services

Chris Bratchford

Executive, Housing and Property

Marion Bennett
BA (Hons), GAICD

Executive, Practice, Evidence and Impact

Ramsina Lee

Executive, People and Culture

Phil Chapman
BSc, Grad Dipl Bus Ops Mgmt

Executive, Chaplaincy & Pastoral Care

Our Board

Kenneth Dean
BCom (Hons), FCPA, FAICD

President and Chairman

Michael Codling
BSc (Hons), FCA

Debra Stirling

Dr Robert Mitchell AM
LLB, MPhil, GradDipTax, GradDipTheol, MThSt, GradCertMin, PhD, FAICD

Ian Hammond

Nancy Fox AM

More inspirational stories

Read about what we’ve been working on, our stance on important social issues and how you make a difference to vulnerable Australians' lives.

Our founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'