Driving excellence
Our Impact Measurement Program helps us understand how our 78 homelessness services improve the lives of the people and communities we serve. We measure our impact by asking the people we help about their housing and wellbeing when they start a service and when they exit.
Funded by the Federal and State Governments, our services provide support to people who are at risk of or experiencing homelessness and housing instability. Our impact measurement data shows that when people left a service, they were more satisfied with their personal wellbeing than at the start.
92% of people at risk of homelessness at entry were in secure and stable accommodation at exit.*
*All closed cases who at service entry were at risk of homelessness and who exited between July 2021 and June 2022 (n=2204). Data for secure and stable housing (n=1854).
^Matched data collected from July 2021 to June 2022 (n=389) compared to Australian population normative range.
1Deakin University and Australian Unity Limited. (2021). Australian Unity Wellbeing Index - Appendices 38. Subjective wellbeing in Australia during the second year of the pandemic. Geelong: Australian Centre on Quality of Life, School of Psychology, Deakin University